Do you have gift vouchers?

Yes we do! To obtain a gift voucher simply email and confirm the location and the amount you would like £50, £100 or £200

I have a question, can you help?

If you can’t find the answer you’re looking for below, ask us a question on our Live Chat (you’ll find it at the bottom of your screen) or email us at and we’ll get back to you as soon as we can.


What is your cancellation policy?

If things change and we’re unable to go ahead, you’re contacted by NHS Test and Trace and told to self-isolate, or you test positive for Covid-19 you’ll be able to get a refund for your booking. Please see our terms and conditions for full details.

How do your deposits work?

You can secure your holiday now with a 30% deposit. The remaining balance will then be taken automatically on 30th June.

Have a read of our terms and conditions for more details.

What time is check-in/ out?

You can check in from 3pm, and check out is at 10am. If you need to check in after 7pm, it’s no problem but please let us know.

Are your toilets portaloos?

Yes they are, but clean portaloos not scary ones! Your private portaloo will be located alongside your tent. All portaloos come with hand sanitizer and a chemical flush. We also have handwashing sinks across the campsite.

What are the showers like?

We are using portable shower blocks, which you may have seen in Glamping campsites at UK festivals. Your shower will have hot water, and space to get changed.

All of our showers will be cleaned regularly and meet Covid-19 guidelines.

Do you accept group bookings?

Yes we do! You can choose from a group of 2, 3 or 4 tents. To make sure your tents are next to each other, please select the relevant group size at check out. Please note, we can only accept group bookings for the same tent types. For instance, we are unable to group a Standard and a Classic bell tent in the same group.

If you book individually we’ll do our very best to put you in tents near each other, but we can’t guarantee it.

At the moment, due to current UK Gov guidelines we can’t accept groups larger than 6 people.

What is the phone signal like?

As we’re in a lovely rural setting, phone signal is limited. However, guests can take advantage of our wi-fi hubs available across the site, if you don’t fancy a digital detox.

Can I park my car next to my tent?

We’re afraid not – all cars must be parked in our car park.

Can I bring my dog?

Yes, you can! Dogs are very welcome at Cloud Nine Glamping. You’ll be able to add a dog to your booking once payment has been taken for your tent. We do ask that you follow a the below rules:

  • Dogs must be kept on a lead
  • Dogs must not be left unattended inside our glamping tents
  • We accept a maximum of 2 dogs per booking
  • A £40 surcharge per dog will be payable at booking
  • All dogs must be up to date with vaccinations, worming, flea & tick treatments.
  • A couple of days before your stay, we will send you an email with a link to complete a short dog information form.
  • Dogs must be chipped and to have identifying information on their collar including owner’s name, phone number and dog’s name
Do children need to be supervised whilst on site?

Please note: all parents must be supervised by a responsible child

Do you provide communal cooking / washing up facilities?

We have a number of camp kitchens across the campsite with washing up facilities, toasters and kettles.

Will drinking water be provided?

Yes, there will be drinking water taps throughout the campsite and Luxury Bell Tents and Two Bedroom Luxury Bell Tents have their own water dispensers.

Can I bring my own food and drinks?

Guests are welcome to bring their own food and drink, including alcohol, for personal use.

Can I bring my own cooking stove or BBQ?

BBQs and cooking stoves are allowed for personal use. Campfires are not allowed but some of our accommodation options come with firepits. Please ensure BBQs are raised to avoid burning our grass.

Please note, no stoves or BBQ’s are permitted to be used inside a tent.

Are there fridges?

Yes, we will have some fridges available where guests can keep milk and small items. These fridges are located centrally and not within your tent.

Is food available all day?

Our street food vendors will be serving breakfast, lunch and dinner from 8am – 9pm every day.

What should I pack?

Download your printable Cloud Nine Packing list as a PDF here and begin planning your getaway.


Can I bring a gazebo?

Yes you can.

Can I bring my own tent/Do you offer camping pitches?

Sorry, we are a glamping only site. We don’t allow tents to be put up or offer camping pitches.

Do you accommodate stag/hen parties?

In order to ensure a relaxing stay for all of our guests, we’re not able to host stag or hen parties.